Return Goods Policy
This policy applies to products purchased directly from EyeTECH ONE LLC by retailers, pharmacies, eye care practices and distributors. Consumers who bought EYELIVIO® products on eyelivio.com should see the shipping & returns policy on eyelivio.com.
Authorization required
All returns must be authorized by EYETECH ONE before they are shipped. Please contact us through our Contact page (topic “Partnership”) with your company name, invoice or order number, products, quantities, lot numbers and the reason for the return.
Damaged, defective or incorrect shipments
Please inspect deliveries on arrival and report damaged, defective or incorrect products as soon as possible, with photos where possible. We will work with you to replace the product or issue a credit.
Products we may not accept
- Products returned without prior authorization.
- Opened, used or altered products, or products with broken seals.
- Products that were not stored according to label directions.
Agreements
If your company has a written agreement with EYETECH ONE, the return terms in that agreement apply and take priority over this policy.
Changes
We may update this policy at any time. The “Last updated” date shows the current version.